Postage charges
All orders within the UK will be posted free of charge. International customers will have to pay the appropriate shipping charges which are set out clearly in the item description and on checkout.
Shipping methods
All orders sent within the UK are posted via Royal Mail or APC. Orders of and under £39 will be sent via 1st class royal mail delivery and orders over £39 will be sent via 24 hour delivery APC courriers. International orders are sent via Royal Mail Airmail, the postage charges will be added at checkout at the appropriate rate for the country the parcel is to be posted to. For the latest International delivery prices please visit the Royal Mail website.
Delivery time
Items are sent within 3 working days of payment being received, in the unlikely event there is to be a delay we will contact you via e-mail with full details. We will keep you informed throughout the transaction so you know when to expect delivery.
Protective packaging
All items are enclosed in protective packaging and a boardbacked 'Please do not bend' envelope for a safe journey in transit.
Damaged items
Any goods that are received damaged will be replaced once they have been returned to us. Due to the nature of the goods it is likely that we will not be able to replace the damaged item with an identical product. In this instance, we will contact you to discuss pricing and availability of a replacement item. If no suitable replacement can be found, a refund will be issued for the damaged goods including delivery charges. Time limits referred to in our returns policy also apply to goods received in a damaged state.
Further information
All parcels are sent out with our sender details clearly marked on the back of the envelope. Proof of postage is obtained for all parcels sent to provide insurance in case of loss or damage. |
